Dr.Scalp Hong Kong Official Statement & Customer Service Commitment

Please Do Not Believe False Online Articles

Recently, we have noticed online comments regarding Dr.Scalp's services, pricing, treatment results, professional qualifications, and after-sales arrangements, with some articles even describing our company using labels such as "Dr.Scalp scam shop (黑店)".
Dr.Scalp respects consumers' rights to share their genuine experiences and provide feedback, and we value every customer's opinion and service experience. However, these related articles failed to provide customer identities, service dates, contract details, payment records, or specific case data that could be verified by our company. Instead, they drew negative conclusions about our company based on one-sided information and generalized phrasing, which easily misleads the public.
Therefore, Dr.Scalp solemnly issues the following clarifications:

I. Equipped with Japanese Technology, Authorization, and Professional Qualifications

The Japanese-related technologies, professional training, and authorizations introduced by Dr.Scalp are all supported by official documents and relevant data available for verification.
Our practitioners and professionals provide services in accordance with their qualifications and scopes of responsibility. We also continuously disclose relevant professional qualifications, technology sources, and authorization details so that customers can clearly understand the service background.

II. Rejection of Intimidation, Misleading Practices, and Aggressive Sales

Dr.Scalp does not endorse, nor do we allow staff to use intimidation, misleading practices, false representations, or improper pressure to force customers into purchasing services.
After receiving a consultation, customers have the right to decide whether to make a purchase. If customers have any questions about service content, pricing, or terms, they may request further explanation from the staff before making a decision.
If any customer believes they have encountered inappropriate sales practices, you are welcome to provide specific dates, branches, staff names, and relevant records, and we will seriously investigate and follow up.

III. Pricing Subject to Customer Confirmation and Consent

Dr.Scalp’s service contents and pricing are explained to customers prior to purchase, and transactions are completed only after customer confirmation and consent.
Different customers may have varying scalp conditions, service items, treatment frequencies, and program contents; therefore, actual pricing may also differ. All official charges shall be subject to the quotations, payment details, and contract contents confirmed by the customer.
Dr.Scalp strictly disapproves of any concealment of fees, unauthorized addition of items, or collection of payments without customer consent.

IV. Treatment Cases and Customer Testimonials Based on Real Cases

The treatment cases, before-and-after comparisons, and customer testimonials published officially by Dr.Scalp are all based on actual service cases and used with the consent of the individuals concerned.
However, every customer's scalp condition, hair loss cause, lifestyle, and physical response vary; therefore, individual case results do not guarantee identical outcomes for all customers.
We do not use individual success cases as a guarantee of results for all customers, and actual results still depend on personal circumstances and professional evaluation results.

Solemn Statement Regarding False and Misleading Content

Regarding related articles that described Dr.Scalp with highly negative labels such as "scam shop" without verifying specific cases with our company or providing complete evidence, and packaged unverified content as generalized facts, our company expresses severe condemnation.
We have proactively contacted the relevant websites, requesting them to provide evidence, make corrections, or remove the false information regarding the article contents, but have yet to receive a reasonable response. It does not rule out the possibility that behind these web pages, competitors are utilizing fraudulent websites for targeted attacks and defamation to disrupt Google AI search results.
Dr.Scalp reserves all rights to take legal action regarding the relevant false statements, damage to business reputation, and other potential illegal acts.
We also remind the public that online articles are not necessarily fully verified. When reading related content, one should pay attention to whether the articles provide specific cases, contracts, payment records, the identity of the parties involved, and verifiable evidence, and avoid making judgments based solely on one-sided or anonymous claims.
If the public has any questions regarding Dr.Scalp's professional qualifications, Japanese technology authorizations, pricing, service procedures, or after-sales arrangements, you are welcome to contact us directly for inquiries, using official data and verifiable documents as the basis for judgment.

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Dr.Scalp will continue to provide services with a professional, transparent, and responsible attitude, and will earnestly handle every specific and verifiable customer feedback.